Frequently Asked Questions

You are in category: Flights

1. When will I recieve my flight tickets and what are the delivery options?
2. What flight suppliers do you use?
3. Do your flights include baggage?
4. How far in advance can I book my flight?
5. What is electronic ticketing?
6. Do I need a passport?
7. Do I need a Visa to travel?
8. Which terminal am I flying from / into ?
9. What is APIS?
10. What is ESTA?

1. When will I recieve my flight tickets and what are the delivery options?

   Tickets are normally issued approximately 14 days prior to departure by the Airline / Tour Operator, we will normally forward these tickets to you 7-10 days prior to departure. The majority of Tickets are E-Tickets which will be forwarded to you by email to the address given at time of booking. Tickets can also be posted or collected at one of our Travel Shops if required.

    

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2. What flight suppliers do you use?

   We have a large range of scheduled, charter and no frills flight operators who provide us with our flights. By not tying ourselves in with a single supplier we are able to offer you the best possible prices and to mix and match the flights to find you the best deal.

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3. Do your flights include baggage?

   All Airlines have different policies on whether baggage is included in the price of the ticket or at an additional charge. If hold baggage is included, this will be indicated during the booking process. Where no hold baggage is included and the airline or tour operator has provided us with the facility to pay additional supplements for same, you will be provided with that option during the booking process.

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4. How far in advance can I book my flight?

   You can book Scheduled flights 330 days in advance (this applies to both the outbound and the return flights). Charter Flights are bookable up to 450 days in advance.

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5. What is electronic ticketing?

   Rather than printing a paper ticket, a computer record advising the airline your ticket has been purchased is created and instantly delivered to the relevant airline(s) with all payment information included. This ticket record is stored in the airline's computer system. When you check-in for your flight, check-in staff will access your ticket record on-line and issue your boarding pass upon presentation of your personal identification.

   Please see our e-ticketing FAQ's for more details on e-tickets.

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6. Do I need a passport?

   Yes. You will need your passport for all flights outside the Ireland. Also please note that to enter some countries they require that you have a minimum of 6 months until the expiry of your passport. Please check your passport validity well in advance of travel.

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7. Do I need a Visa to travel?

   If you are travelling to a country in the European Community (EC) and have a Irish Passport and are a Irish Citizen then you will not need a visa. If you travel outside the European community then you may need a visa. For detailed advice please go to www.visafirst.com. Please note it is your responsibility to ensure that you have the correct documentation to travel.

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8. Which terminal am I flying from / into ?

   Terminal information should be included on your flight tickets, please check them carefully. If you are not sure which terminal you are flying from please call us on 1890 303 303.

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9. What is APIS?

   APIS, or Advanced Passenger Information Service is a recently introduced requirement for travellers to specific countries to provide passenger information. Currently this applies only to certain airlines, but is widely expected to apply to all airlines very soon.

   With that in mind, to avoid any problems when you arrive at the airport, we will offer you the facility of collecting APIS and providing it to the airlines on your behalf, for all bookings involving flights.

   The details required are:

    

   1. Passport number
   2. Country which issued your passport
   3. Passport expiry date
   4. Given names (as they appear on the passport)
   5. Last name
   6. Gender
   7. Date of birth
   8. Nationality

   You will be reminded on your booking confirmation of the requirement to provide this information.

   Travellers to the US are also required to provide:

    

   1. Country of residence
   2. Destination address in the US for the first night's stay, except for US Citizens or residents.

    

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10. What is ESTA?

    The Electronic System for Travel Authorisation (ESTA) is the new web based system for authorisation of entry into the United States that came into effect for all people travelling on or aftter 12th January 2009.

    Applications may be submitted any time prior to travel, but at least 72 hours prior to travel.

    You can access the ESTA Website from https://esta.cbp.dhs.gov

    ESTA confirmation is valid for 2 years or the period remaining on your current passport, whichever is the shorter.

     

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