Frequently Asked Questions

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We've compiled a list of our most frequently asked questions and added some more that we think will provide you with useful information when you are planning your next holiday. We hope you'll find the answers to any questions you may have here, but if not, please contact us and we'll try and help further.

Simply click on the relevant heading to be taken to the related FAQ's .

You can always get back to the main list of topics using the menu on the left hand side.

You are in category: Baggage

  1. What is my baggage allowance?

    Each airline/tour operator has their own baggage allowance.  Most packages sold on this site include an allowance of at least 15kgs.  It may be possible to purchase additional baggage allowance when you make your booking and, if so, this will be given to you as an option during the booking process.

    Not all airlines/tour operators include a free baggage allowance and you may have to pay for every piece of baggage you check in to the hold of the aircraft.  Full information is provided at the time of booking.

    Most airlines/tour operators allow the carriage of pushchairs and other items but they may be an additional charge for them.

    All airlines are able to carry wheelchairs, both manual and electric, although it may not be possible to use your own wheelchair onboard an aircraft due to the width of the aisle.  If you think you or any member of your party may require special assistance or if you have any questions relating to the carriage of mobility aids, please call us on 1890 303 303 and we will be happy to help.

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  2. Can I take my wheelchair on holiday with me?

    This is not normally a problem although policies do vary depending on the airline/tour operator.

    If you think that you or any member of your party may require special assistance or if you have any questions regarding the carriage or availability of mobility aids please call us on 1890 303 303 discuss this in more detail.

    We will gladly make all necessary arrangements with airlines and tour operators on your behalf to ensure a safe and comfortable journey.

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  3. Items not permitted in aircraft hand or hold luggage

    Each passenger is permitted to carry one item of cabin baggage through the airport security search point.
    The dimensions of hand luggage must not exceed 56cm x 45cm x 25cm (22in x 17.7in x 9.8in approx), including wheels, handles and side pockets. This is equivalent to the size of a small roller suitcase.
    Passengers boarding planes in EU countries are now allowed to carry liquids in containers no more than 100ml in capacity brought to the airport contained in a single, transparent, re-sealable plastic bag - itself no more than a litre in capacity.

    The definition of liquids includes:
    Gels, pastes, lotions, liquid/solid mixtures

    The contents of pressurised containers, eg toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols, etc The following liquids are also permitted through the airport security search point:

    Prescription medicines in liquid form sufficient and essential for the flight (eg diabetic kit), as long as verified as authentic

    Baby milk and liquid baby food (accompanying passenger may be asked to test this)

    Once through security, passengers can buy items in the departures lounge and take them on board.

    To help with the security process, passengers are also encouraged not to include items which could contain liquids (eg bottles, flasks, tubes, cans, plastic containers etc) in their cabin baggage.

    All laptops and large electrical items (eg hairdryers) must be removed from the bag and placed in a tray so that such items neither obscure nor are obscured by the bag.

    If passengers have any questions on their travel arrangements or security in place at airports they should contact their agent, airport or airline.

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  4. What are the rules about liquids on flights?

    Some liquids (e.g. gels, lotions, pastes, liquid cosmetics, foams and other liquid-based items) are now allowed through airport security check points. The following restrictions apply to the quantity of liquids:

    Liquids may only be carried in containers no greater than 100ml.
    These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cm x 20cm). The contents of the plastic bag must fit comfortably and the bag must be sealed.
     

    Each passenger may carry only one such bag of liquids. The bag must be presented for examination.

    Liquids that can not be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

    Please note 'Liquids' include:

    -  All drinks, including water, soup, syrups

    -  Creams, lotions, oils, perfumes, lip gloss or lip balms, mascara etc.

    -  Sprays and pressurized containers including shaving foam and spray deodorants

    -  Pastes, including toothpastes

    -  Gels, including hair and shower gel

    -  Any other solutions and items of similar consistency

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  5. What's the maximum size for a piece of hand luggage?

    As a general rule, due to space restrictions onboard the aircraft, passengers are only permitted to carry one item of hand luggage that must be no bigger than 56cm x 45cm x 25cm.   Some airlines/tour operators have different rules and we will advise you of these as necessary.

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