Frequently Asked Questions

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We've compiled a list of our most frequently asked questions and added some more that we think will provide you with useful information when you are planning your next holiday. We hope you'll find the answers to any questions you may have here, but if not, please contact us and we'll try and help further.

Simply click on the relevant heading to be taken to the related FAQ's .

You can always get back to the main list of topics using the menu on the left hand side.

You are in category: Tickets, e-tickets etc.

  1. What is an e-ticket?

    An e-ticket is an 'electronic ticket' that replaces the need for paper tickets.  It makes confirming your flight quicker and easier as all your booking details are stored in the airline's computer system and retrieved using the e-ticket reference given to you when you book.

    You can never lose an e-ticket and, with most airlines, all you need to do is quote the reference or show your passport in order to check in.

    The airline will issue you with a boarding card at the airport check in desk.  Note that some airlines insist that you print the e-ticket confirmation and/or check in online before arriving at the airport.  This often applies to low cost carriers.. 

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  2. Can I amend my flight booking/ticket?

    All tickets are issued on a non-refundable/non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

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  3. When will I receive my tickets?

    Tickets are normally issued approximately 14 days prior to departure by the airline/tour operator.  They are then sent to our offices and we will forward these on to you, providing the balance has been settled, 7-10 days before departure (Please note that tickets will ONLY be issued to the address of the payment card used on your booking).  We may send tickets by Special or Recorded Delivery which may require a signature.

    In some instances, particularly if you have made a late booking, it may be necessary for you to collect your ticket at the airport.  This is known as 'Ticket On Departure' and normally attracts an additional fee. Fees vary depending on the airline/tour operator.

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  4. What is a TOD and why does it cost more?

    A TOD is a 'Ticket On Departure' and most airlines/tour operators charge a fee for providing it.  TODs are normally required when making late or last-minute bookings and customers are required to collect their tickets at the departure airport before checking in.

    Airlines/tour operators charge more for this because they cannot issue an e-ticket and have to produce paper tickets in order for you to check in.  Costs vary depending on the airline/tour operator and you will always be made aware of any TOD fees before confirming a booking.

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