Frequently Asked Questions

You are in category: Amendments, cancellations, refunds etc.

1. I need to cancel my holiday. How do I do it?
2. What happens if I don't pay the balance due?
3. What if I need to change my booking?
4. How can I find the status of my refund enquiry?

1. I need to cancel my holiday. How do I do it?

   We understand that customers need to occasionally cancel their holiday arrangements for a number of reasons.  All cancellations must be made in writing prior to departure, either by e-mail to info@travelnet.ie or by writing to Administration Dept., Travelnet.ie, c/o J Barter Travel Group, 92 Patrick Street, Cork.

   As soon as we receive notice that you wish to cancel we will contact our suppliers and advise them accordingly.  Cancellation normally results in cancellation charges being levied, please refer to our terms and conditions for more information on cancellation charges.

   Cancellation charges can normally be recovered through travel insurance providing the reason for cancellation is covered by the policy.  You are advised to check insurance policies carefully in relation to cancellation charges.

   A Cancellation Invoice will be issued detailing the cancellation charges applicable to your Holiday, this document can be used to process your Insurance claim if required.

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2. What happens if I don't pay the balance due?

   If you have paid a deposit for your booking but don't pay the balance on or before the balance due date then we will contact you to collect payment.  If we are unable to contact you and/or you fail to pay the balance when asked then your booking will be cancelled automatically.  If this happens it is unlikely you will get your deposit back and you may also be liable for additional cancellation charges depending on the effective cancellation date.  We will write to you to advise the charges levied as necessary.

   It is most important that you contact us immediately on 1890 303 303 if you know that are not going to be able to pay the balance when it is due.

    

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3. What if I need to change my booking?

   It is normally possible to make changes to your booking.  The cost for making a change will be dependent on various factors, including which Tour Operator your holiday is with, what changes you need to make, when you make these changes and what basis was your holiday booked (ie, late deal, allocation on arrival, brochure package, etc).

   For more information or advice on amending your booking please call us on 1890 303 303.

    

   For Flight only bookings, Airlines no longer allow a change of name so it is essential that you advise your name as per your Passport at time of booking.

    

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4. How can I find the status of my refund enquiry?

   The majority of Airlines do not offer Refunds on their lower economy class tickets. Air tickets which are refundable are subject to a minimum cancellation charge of €150 per ticket depending on the Airline, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by us, either from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) it may take considerably longer, i.e. up to 9 months.

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