Frequently Asked Questions

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1. Is my booking fully confirmed when I book online and is that the final price I pay?
2. When is the final balance due?
3. Can you automatically take the balance from the card I used to pay the deposit?
4. Are my payment details secure?
5. Can I book a flight for someone else if I'm not the passenger?
6. How far in advance can I book my flight?
7. Acceptable methods of payment
8. I'm travelling with friends, can we split the balance over a number of payment cards?
9. Can I pay by instalments?
10. How do I know my booking is confirmed?
11. Can I view details of my booking once it has been made?
12. Do I need travel insurance?

1. Is my booking fully confirmed when I book online and is that the final price I pay?

   Yes, all bookings made online with Travelnet.ie are fully live and confirmed when payment has been approved and confirmation sent to the End User.

    

   Travelnet also offer some Holidays on a On-Request basis where the final price is dependant on availability at time of booking.

   In these circumstances, the Final Price will be advised to the Client before confirmation of booking is made

    

   We will not call you back to tell you that flight prices have gone up and ask you for additional funds. The price at which you confirm the booking on our website is the price you will pay.

   
   At Travelnet.ie we do not believe in advertising falsely discounted prices, so we show you the real cost when you book. We hope that makes your holiday booking process simpler and more enjoyable.
    

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2. When is the final balance due?

   For bookings that require only a deposit to secure, the final balance is due 10 weeks before the departure date.  We will call or e-mail you at this time to ask for payment to settle the balance in full.  Once the balance is settled then we will dispatch your tickets and travel documents to you as soon as they are available.

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3. Can you automatically take the balance from the card I used to pay the deposit?

   Yes, we are happy to do this but require your written authorisation to do so.  You can do this by e-mail (you do not need to include any card details in the e-mail) or in writing.  We will then charge the full balance to the same card on the due date.  If, for any reason, we are unable to collect the full balance from the card then we will contact you to authorise an alternative method of payment.

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4. Are my payment details secure?

   When you make a booking online we store your payment card details using Secure Sockets Layer (SSL) encryption, which encodes all your personal information so that it is accessible only to you and us.  We will use your information to ensure all documents are issued correctly and payments are secure. Please view our privacy policy for any further details.

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5. Can I book a flight for someone else if I'm not the passenger?

   Yes you can.  This is called a "third party transaction" and you will be required to complete a fax authorisation form, returning this to us with a copy of the front and back of your payment card and the photo page from your passport.

   Please note that some airlines may not accept "third party transactions" and, as such, you may be required to sign a Third Party Booking disclaimer acknowledging that you are aware of this possibility.  We will give you more information about this if necessary.

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6. How far in advance can I book my flight?

   You can book scheduled flights 330 days in advance.  This applies to both the outbound and return dates.  Charter flights are generally booking up to 450 days in advance.  The advance booking period for low cost carriers varies depending on the airline and the routing.  We can give you more information about this if necessary.

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7. Acceptable methods of payment

   We can accept payment by the following issued cards:

   -  Visa

   -  Mastercard

   -  Visa Delta

   -  Laser

   -  Solo

   -  Visa Electron

   -  Maestro (Switch)

   There is a 2% charge for all payment made  by credit card. There are no charges  for debit card payments.

   We can by arrangement accept payment by Cash, Cheques and Bank Transfer.  Please call us on 1890 303 303 to discuss this.

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8. I'm travelling with friends, can we split the balance over a number of payment cards?

   We know what a hassle it can be for one person to collect all the money for a holiday with friends, so we're happy to help you by accepting split payments using more than one payment card (debit or credit).

   We cannot do this online but just give everyone our number and ask them to call us individually on 1890 303 303.  You'll need the booking confirmation number and the name of the person who made the booking in order to make a payment so please make sure everyone has this information.

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9. Can I pay by instalments?

   We know that budgeting for your holiday is important and where deposits are available for a booking, we are happy to accept payment in instalments, providing the full amount has been paid by the balance due date, normally 10 weeks before departure.

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10. How do I know my booking is confirmed?

    When you complete your booking, which will happen after you have submitted your credit card details and pressed the confirm button, you will reach a booking request confirmation page on the website. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the email, your booking may not have been confirmed. Call 1890 303 303 immediately.

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11. Can I view details of my booking once it has been made?

    Yes, you can view details of your existing booking by visiting our 'My Booking' page.

    You will need the surname of the lead passenger, the postcode you provided at the time of booking and your departure date.

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12. Do I need travel insurance?

    Most principals require you to take out travel insurance as a condition of booking with them. In any event, YOU SHOULD TAKE OUT ADEQUATE TRAVEL INSURANCE WHICH REMAINS THE CLIENTS REPONSIBILITY. This insurance will cover you and your party against the cost of cancellation by you (insurable reason); the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.
    Should you require Travel Insurance, we recommend that you select the Travel Insurance option from Travelnet to purchase Online.

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